Customer Delight Customer Delight Associate

Customer Delight Customer Delight Associate
Company:

Thrillophilia


Customer Delight Customer Delight Associate

Details of the offer

Customer Delight Associate

Welcome to Thrillophilia ! 1.5 Million users come every month to plan their trips on Thrillophilia . We are your one stop solution to book your tours, activities, staycations and much more.

What you would be doing:

In addition to enjoying the company of/ interacting with some of the smartest brains/entrepreneurs in the industry and NOT worrying about the pain of making cold calls, you would be:
Becoming an expert on fancy travel experiences in and around India.
Provide friendly and efficient customer service to the Thrillophilia Travellers.
Be a point of contact to handle and resolve customer complaints.
Attempt to resolve all complaints in the first contact.
Display excellent customer service skills, identify and overcome rebuttals from customers
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Audit complaints & Feedback strategically & create logical synopsis of the customer's complaint. Justify the strategies, actions, and decisions based on the facts gathered
Respond professionally to inbound phone calls.
Identify process gaps & improve overall process efficiency.
Arbitrate in situations between tour operators & customers.
Monitor and control numerous concurrent tasks apart from handling customer complaints.
Proactively and independently work to meet targets and goals.

Who You Should Be:

We are looking forward to a young Rockstar who:
Is super energetic & Loves communicating to people
display excellent decision making & customer service skills.
Flexible with the working schedule; may be expected to work weekends, holidays and events
Education - Graduate - Any Specialization
Open to work in a startup.

What You Would be Getting:
Once in a lifetime opportunity to make a big business impact to a future of travel.
Ownership/independence at early stage of career.
An environment to hone on multi-faceted business skills.

Prerequisites :

A graduate degree (Engineering/MBA is NOT necessary) Freshers are also welcome; however read JD before applying.
1-2 years Customer service experience in preferably in Travel acumen will be a HUGE plus.


Source: Timesjobs


Area:

Requirements

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