Customer Care Executive Voice And Semi Voice Process

Customer Care Executive Voice And Semi Voice Process
Company:

Coral Bling Services Private Limited


Customer Care Executive Voice And Semi Voice Process

Details of the offer

· Responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. · Responsible for rendering useful administrative support to other members of the customer care team. · Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System. · Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion. · responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched. · Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested. · customer relationship management, customer complaints, customer service · Minimum Graduate with 1 year BPO Experience Bank /Insurance VRM experience. · Excellent spoken and written Communication in English / Hindi . · Good command over spoken language, good writing skills, pleasing personality, rapport building ability, problem solving abilities, great service attitude, analytical bend of mind, tenacity to handle end to end solutions. Shifts: 24 7 Rotational Shifts for Males Females 6 AM to 8 PM window Weekly Off:6 days working with Sunday work off. Salary: Monthly in Hand Minimum 14k to Max 18K. Skills: customes care executive,sales,inbound, outbound,Voice Calling,BPO,Inbound Calling,Telesales Calling,Outbound Sales Experience: 1-3 Years Education: Bachelor of Arts (B.A),Bachelor of Business Administration (B.B.A),Bachelor Of Computer Application (B.C.A),Bachelor of Commerce (B.Com),Bachelor Of Technology (B.Tech/B.E),Bachelor of Education (B.Ed),Bachelor of Science (B.Sc),12th Class (XII)


Source: Adzuna_Ppc


Area:

  • Call Center - Customer Support / Customer Service Representative

Requirements