Customer Care Assistant

Customer Care Assistant
Company:

Relaxo Footwears Ltd


Customer Care Assistant

Details of the offer

Such is the story behind the creation and flourishing of Relaxo Footwear, the company that has established itself as one of the most stalwart, quality conscious and avant-garde footwear companies in the Indian economy today. Headquartered in New Delhi, India, it maintains a fine combination of comfort, style, and workmanship and is embarking upon appreciable growth plans for the future. The company began as a small enterprise in the year 1976 and was officially incorporated in 1984 and further went into public listing in 1995. According to the 2008 Business Survey, it has now emerged as the second largest footwear producer in India.

Relaxo Footwear commenced its journey with the manufacture of Hawaii slippers. It has now grown into a large-scale entrepreneurship catering to the basic needs of the quintessential Indian citizen. From a modest sales figure of Rs. 1 million in 1977 to more than Rs. 8700 million last year; the company has experienced a record-breaking growth since inception. Today, the company manufactures over 3 lakh pairs of footwear per day, which approximately adds up to over 10 million pairs per year. Each pair is given thorough attention by the dedicated and skilled employees working at the 9 state-of-the-art manufacturing units in Northern India.

Job Details:

Job Posting in - India (IN)
City - [[city]]

State - [[state]]

Position Title: CCA

Department:

Retail

Work Location:

Grade:
Asstt. / Sr. Asstt

Travel Required:

Yes

Reporting to:

Administrative:

ROI

Reported by:

N A

Functional:

ROI

Minimum Job Requirements

Educational Qualification:

10th or 12th

Experience:

0-2 Years

Any additional requirement:

Purpose of the Position (Job Summary)

This position is responsible for achieving the sales targets, customer handling and hygienic at store.

Key Roles and Responsibilities
Financial

-To Fulfill the sales target

Customer Oriented

-To attend the customer in the outlet amicably and understand the needs of the customer .

-To attend the customer queries gracefully and solve the customer grievance in coordination with ROI

People Oriented

-To ensure smooth functioning at outlet through proper co-ordination with other staff.
-Team building

Internal Business Process

-To Keep track on stock availability and update the ROI about the stock replenishment.

-Responsible for proper hygienic at Store.

Competencies

Technical/Functional

Behavioral

Selling skill
Customer handling skill
Stock maintaining skill

1.Strong interpersonal skills

2.Coustomer Orientation

Key Responsibility Areas

Quantitative

Qualitative

Sales Achievement (Achievement Against Targets.
Growth Value (Growth Against Last Year Respective Month )
1. Customer Service

Display and hygienic at store

Key Stakeholder Management
Internal

External

Retail Outlet Incharge
Cluster Incharge

1.Customers

Requirements


Knowledges:

  • Basic

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