Customer Care Assistant

Customer Care Assistant
Company:

Relaxo Footwears Ltd


Customer Care Assistant

Details of the offer

Position Title: CCA

Department:

Retail

Work Location:

Grade:

Asstt. / Sr. Asstt

Travel Required:

Yes

Reporting to:

Administrative:

ROI
Reported by:

N A

Functional:

ROI

Minimum Job Requirements

Educational Qualification:

10th or 12th

Experience:

0-2 Years

Any additional requirement:

Purpose of the Position (Job Summary)

This position is responsible for achieving the sales targets, customer handling and hygienic at store.
Key Roles and Responsibilities

Financial

-To Fulfill the sales target
Customer Oriented

-To attend the customer in the outlet amicably and understand the needs of the customer .

-To attend the customer queries gracefully and solve the customer grievance in coordination with ROI

People Oriented

-To ensure smooth functioning at outlet through proper co-ordination with other staff.

-Team building

Internal Business Process
-To Keep track on stock availability and update the ROI about the stock replenishment.

-Responsible for proper hygienic at Store.

Competencies
Technical/Functional

Behavioral

Selling skill
Customer handling skill
Stock maintaining skill

1.Strong interpersonal skills

2.Coustomer Orientation

Key Responsibility Areas

Quantitative

Qualitative

1. Sales Achievement (Achievement Against Targets.

2. Growth Value (Growth Against Last Year Respective Month )

1. Customer Service

2. Display and hygienic at store

Key Stakeholder Management

Internal

External

Retail Outlet Incharge
Cluster Incharge

1.Customers

Requirements

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