Deliver business value through Right and Fast partnership
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Deliver Forecast Reports
YOU MUST HAVE
Bachelor's degree / equivalent, or High school diploma with significant relevant experience.
A knowledge of principles and best practices in (customer service)
Good team and communication skills
An ability to take initiative and work with limited direction
An ability to learn quickly
Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Location:HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli, Sarjapur Marathahalli Outer Ring Road, Bangalore, KARNATAKA 560103 IND