Company Description MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.Job DescriptionRoleCloud Systems Engineers are responsible for providing support to customers for MicroStrategy Cloud environments and applications. This person dedicates his/her time to resolving customer issues, executing system administration tasks and further growing their MicroStrategy Cloud and Product knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.Ideal candidates will be located in Nagpur or within commutable distance, however remote candidates will be considered.ResponsibilitiesProvide support for MicroStrategy's Business Intelligence product suite, Cloud platform, and its underlying technologiesDevelop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development, and production system maintenanceUse your strong communication skills to work with MicroStrategy customers to resolve application and infrastructure situations as they arisePerform day to day management of the MicroStrategy Cloud infrastructure including alert monitoring/remediation, change management, incident troubleshooting and resolution.Participate in scheduled and emergency infrastructure maintenance activitiesCollaborate and communicate effectively with peers, internal application and software development teamsMaintain high quality documentation for all related tasksWork in a strong team environmentQualificationsAble to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST.Bachelor's degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL technologiesExperience with RedHat, Amazon Linux, and WindowsMinimum of 3 years of IT customer service experience / strong customer focusMinimum of 2 years of experience working with cloud technologies on AWS/AzureStrong analytical and troubleshooting skills and experienceStrong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressureExcellent oral and written English communication skillsPreferredCloud Certifications (AWS, Azure, Google Cloud)Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
