Cloud Solution Delivery Advisor

Sr. Cloud Operator and Platform Manager

• Azure IaaS, Pass, SaaS (Administrator)
• Aws IaaS, Pass, SaaS (Administrator)
• OS: Unix, Windows and Linux.
• IT Security, network.
(1 Senior Engineer expert):
• Seniority 4 / 5.
• +8 years of experience.

Job Title: Cloud Operator and Platform Manager

Seniority: 4-5
OffShore

Profile Summary:

Manages and supports the delivery of EDAA BI & Analytics operations services for Cloud platforms and applications (Microsoft Azure and AWS, etc.).

List of Key Accountabilities:

Delivery and management of IaaS, PaaS and SaaS components for cloud projects and platforms.

Provide customer support and guidance through cloud infrastructure best practices and architecture

Design and manage secure, compliant and scalable Zurich cloud solutions

Manages, monitoring and alerts within Zurich cloud subscriptions and accounts

Supervises the correct execution of incident and problem management, including communication and escalations with vendors.

Supports and manages cloud and non cloud Data Base technologies (AzureSQL, SQLServer, Azure MI, etc.)

Manages technical governance of the platform.

Creates and maintains general documentations and guidelines of cloud platforms and projects.

Manage the availability of the production instances of cloud services. Understands the scalability, capacity, security, redundancy and performance attributes and requirements of the cloud services.

List of Business Accountabilities:

Assists with the coordination of a team of Cloud Platform engineers providing technical support to stakeholders and end-users.

Monitors and control allocated human and material resources assigned to project work, maintaining financial and progress forecasting in order to ensure projects are delivered according to schedule and within budget.

Supervises and quality-assures the drafting of key policy documents to ensure compliance to the organization's rules.

Contributes to the development of processes and leads the implementation of systems and process improvements in infrastructure / BC&IT / architecture.

Provides technical leadership in the design and development of new Cloud IT solutions.

Develops processes to ensure internal partners and vendors meet defined policies / SLAs (service level agreements).

Creates DR&BC plans in relevant area of IT.

Ensures the Cloud platforms are fully compliant with security and audit standards and processes.

Assists with core financial processes related to the management of the Cloud platform such as planning, forecasting and project quotation processes.

Defines reporting KPIs and supervises that all thresholds are continuously met and improved.

Ensures the documentation of the Cloud platform is completed, updated and reviewed on a regular basis.

Technical Knowledge:

Technology

Level of expertise*

Priority

Must

Nice to have

Microsoft Azure Technologies

Expert

X

X

Aws technologies

Mid-level

X

X

SQL Server DB technology

Expert

X

X

Microsoft Power BI Technology

Mid-Level

X

X

ETL Tools

Mid-Level

X

X

Infrastructure design, including Cloud Technologies.

Expert

X

X

Cloud computing design based on: AWS, Azure and Private Clouds.

Senior

X

Project Management

Senior

X

Relational Databases

Senior

X

Infrastructure Change analysis impact

Senior

X

Reduction of DC footprint

Senior

X

Software Integration Design

Senior

X

System design analysis

Senior

X

OS: UNIX, Windows and Linux

Senior

X

Database engines: Oracle, MS-SQL, others

Senior

X

IT Security, Network and Storage concepts and design

Senior

X

*
Entry-level: This refers to individuals who are just starting their careers or have less than 2 years of experience in the field.

Junior: Typically, this level represents professionals with 2-4 years of experience in the technology.

Mid-level: This level indicates individuals with 5-8 years of experience and who have developed a solid foundation of knowledge and skills in their specific area of expertise.

Senior: Senior professionals typically have 8-10+ years of experience and possess advanced knowledge, expertise, and leadership capabilities within their field.

Expert: This level represents professionals who are recognized as industry experts and have extensive experience of 10+ years. They are considered authorities in their field and often contribute to the advancement and development of technology through research, innovation, and leadership.

Sr. Cloud Operator and Platform Manager

• Azure IaaS, Pass, SaaS (Administrator)
• Aws IaaS, Pass, SaaS (Administrator)
• OS: Unix, Windows and Linux.
• IT Security, network.
(1 Senior Engineer expert):
• Seniority 4 / 5.
• +8 years of experience.

Job Title: Cloud Operator and Platform Manager

Seniority: 4-5
OffShore

Profile Summary:

Manages and supports the delivery of EDAA BI & Analytics operations services for Cloud platforms and applications (Microsoft Azure and AWS, etc.).

List of Key Accountabilities:

Delivery and management of IaaS, PaaS and SaaS components for cloud projects and platforms.

Provide customer support and guidance through cloud infrastructure best practices and architecture

Design and manage secure, compliant and scalable Zurich cloud solutions

Manages, monitoring and alerts within Zurich cloud subscriptions and accounts

Supervises the correct execution of incident and problem management, including communication and escalations with vendors.

Supports and manages cloud and non cloud Data Base technologies (AzureSQL, SQLServer, Azure MI, etc.)

Manages technical governance of the platform.

Creates and maintains general documentations and guidelines of cloud platforms and projects.

Manage the availability of the production instances of cloud services. Understands the scalability, capacity, security, redundancy and performance attributes and requirements of the cloud services.

List of Business Accountabilities:

Assists with the coordination of a team of Cloud Platform engineers providing technical support to stakeholders and end-users.

Monitors and control allocated human and material resources assigned to project work, maintaining financial and progress forecasting in order to ensure projects are delivered according to schedule and within budget.

Supervises and quality-assures the drafting of key policy documents to ensure compliance to the organization's rules.

Contributes to the development of processes and leads the implementation of systems and process improvements in infrastructure / BC&IT / architecture.

Provides technical leadership in the design and development of new Cloud IT solutions.

Develops processes to ensure internal partners and vendors meet defined policies / SLAs (service level agreements).

Creates DR&BC plans in relevant area of IT.

Ensures the Cloud platforms are fully compliant with security and audit standards and processes.

Assists with core financial processes related to the management of the Cloud platform such as planning, forecasting and project quotation processes.

Defines reporting KPIs and supervises that all thresholds are continuously met and improved.

Ensures the documentation of the Cloud platform is completed, updated and reviewed on a regular basis.

Technical Knowledge:

Technology

Level of expertise*

Priority

Must

Nice to have

Microsoft Azure Technologies

Expert

X

X

Aws technologies

Mid-level

X

X

SQL Server DB technology

Expert

X

X

Microsoft Power BI Technology

Mid-Level

X

X

ETL Tools

Mid-Level

X

X

Infrastructure design, including Cloud Technologies.

Expert

X

X

Cloud computing design based on: AWS, Azure and Private Clouds.

Senior

X

Project Management

Senior

X

Relational Databases

Senior

X

Infrastructure Change analysis impact

Senior

X

Reduction of DC footprint

Senior

X

Software Integration Design

Senior

X

System design analysis

Senior

X

OS: UNIX, Windows and Linux

Senior

X

Database engines: Oracle, MS-SQL, others

Senior

X

IT Security, Network and Storage concepts and design

Senior

X

*
Entry-level: This refers to individuals who are just starting their careers or have less than 2 years of experience in the field.
Junior: Typically, this level represents professionals with 2-4 years of experience in the technology.
Mid-level: This level indicates individuals with 5-8 years of experience and who have developed a solid foundation of knowledge and skills in their specific area of expertise.
Senior: Senior professionals typically have 8-10+ years of experience and possess advanced knowledge, expertise, and leadership capabilities within their field.
Expert: This level represents professionals who are recognized as industry experts and have extensive experience of 10+ years. They are considered authorities in their field and often contribute to the advancement and development of technology through research, innovation, and leadership.