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Cila Labs - Customer Support Role (1-2 Yrs) Anywhere In India/Multiple Locations (After-Sales / Customer Service)

Cila Labs - Customer Support Role (1-2 Yrs) Anywhere In India/Multiple Locations (After-Sales / Customer Service)
Company:

Cila Labs


Details of the offer

Location: IST with occasional EST work Respond quickly to customer's questions via email support (you are not just software support you are providing a one of a kind customer experience) - Some initial training will be on Eastern Time (sorry) - Troubleshooting and then escalating bugs to our technical team - The ability to communicate clearly via email to customers - Scheduled availability to participate in company calls - Strong time management skills and the ability to communicate amongst team members (since we are a fully remote company communication is very important) - Comfortable with multi-tasking across several platforms - Ability to self-report one's performance and identify areas for improvement - We want you to be hungry for growth - This position supports several CILA Products so you will be able to navigate between several companies Required Skills : - Excellent English written communication skills are a must - Strong problem-solving skills - Empathy and patience while working with our customers - Interpersonal skills - Self and a quick learner - A quiet workplace with a good internet connection (this is not a skill but you will find it is necessary at times) - Previous Chat or Written Support in the Past Preferred Skills : - Basic knowledge of marketing strategies - Sales background - Familiar with the Product you are supporting - The drive to want to help individuals achieve their dreams (ref:updazz.com)


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Cila Labs - Customer Support Role (1-2 Yrs) Anywhere In India/Multiple Locations (After-Sales / Customer Service)
Company:

Cila Labs


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