Business Analyst - Ivr/Chatbot (3-5 Yrs) Chennai (Business Analysis And Project Management)

Business Analyst - Ivr/Chatbot (3-5 Yrs) Chennai (Business Analysis And Project Management)
Company:

Anbiya Technologies Pvt Ltd


Business Analyst - Ivr/Chatbot (3-5 Yrs) Chennai (Business Analysis And Project Management)

Details of the offer

Job Description : As a Business analyst you need to : - Understand the Business requirements and convert the same to IVR Technical & configuration specifications - Create VISIO diagrams for IVR flows - Create Business requirement document - Support Development team in terms of creating Technical specification requirement - Defining reporting and alerting requirements - Communicate key insights and findings to product team - Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer - Help design, document and maintain system processes - Creating IT project plans Skill Requirements : - Bachelor's degree or equivalent degree - 4 years of Business Analyst experience - 2 years of Business Analyst experience in handling IVR projects - 1 years of experience in designing conversation IVR. E.g. Google dialog flow - Experience in designing IVR-Chatbot integration flows - Handle multiple systems to deliver business objectives - Strong written and verbal communication skills including technical writing skills - Stakeholder management (all levels) - Excellent data analysis skills - Project management experience Preferred Experience : - Proficient in creating and executing database queries - Excel skills - Awareness on Call center technology. (ref:hirist.com)


Source: Neuvoo4_Ppc


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements

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