Business Analyst

Assess the nature of product or service issues and resolves support problems Interact with customers to help troubleshoot and resolve complex product problems or issues. Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements. .Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions Leading ongoing reviews of business processes and developing optimization strategies Documenting and communicating the results of your efforts. Perform gap analysis, and identification of any areas for improvement within existing procedures, methods and business processes Perform Gap-Fit analysis Prototype potential solutions for business process re-design, provide trade-off information and suggest recommended course(s) of action Develop functional and technical specifications for delivering new and maintaining existing business applications. Act as a subject matter expert with regards to business needs and application design related activities. This may include leading configuration and design reviews within a project team . Should act as the liaison between the client business units and IT and lead the Business Requirements Gathering process to elicit the true needs of the client Interact with other IT functional units to clarify and build applications that meet a business units objectives Skills:- Communication Skills, Team Management and Business Analysis