Branch Operations Head

Branch Operations Head


Branch Operations Head

Details of the offer

- Role/Function Branch:Branch Operations Head - Department Branch Banking
- Location EC139_03:Raipur Circle,
- Openings 1
- Experience 3 to 5 (Years)
- Skills BOH
- Posted On 15-Jun-2020

Job Description About BranchBanking:

With branches spread across 26 states and 6 unionterritories, the branches act as the face of Axis Bank for millions of retailcustomers and is, hence, an integral part of the Bank’s strategy. Branches playa major role in deposit mobilization from New-To-Bank (NTB) customers, and arealso core drivers of the Bank’s customer engagement strategy across productsand services

About the Role:

TheBranch Operations Head (BOH) manages the customer sales officers and tellers ofa branch and ensures efficient daily operations of the branch along withimplementing strategies to increase productivity and performance levels inorder to achieve the branch’s financial targets. The BOH is also responsiblefor ensuring compliance with the rules, regulations and policies governing thebank


· Ensure administration of the branch by directingdaily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR,Deposits, account opening & customer service with a team of Tellers andCustomer Service Officers.

· Ensure all customer complaints and issues areresolved maintaining high service standards

· Establish and strengthen all key customerrelationships to generate sustained business

· Ensure growth in account balances and achievementof aggregate cross sell points target

· Ensure maintenance of cash balance as per CashRetention Limit

· Control and monitor leakage of income, officeaccounts and anti-money laundering alerts

· Ensure compliance with banking rules, regulations& procedures, review vault register and overdue management

· Review branch operations reports and trackexceptional transactions.

· Handle internal and external audit processes andattend audit queries immediately

· Ensure that all customer service officers areadequately trained on the products, processes and various policies of the bank


Optimalqualification for success on the job is:

· Graduation / Post-Graduation (MBA-Marketingpreferred) from a recognized institute

· NCFM and AMFI Certifications

Forsuccessful execution of the job, the candidate should possess the following:

· Knowledge of banking products and services

· Knowledge of regulatory guidelines and norms

· Good communication (both verbal and written) skillin both English and the local language

· Ability to manage complex client situations

· Ability to manage risk and uncertainty for self andteam within a dynamic priority-setting environment

· Ability to handle pressure and meet deadlines

Source: Bebee2



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