Bpo Senior Manager - Transition

Bpo Senior Manager - Transition

Ntt Data Services

Bpo Senior Manager - Transition

Details of the offer

Req ID: 56990 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a BPO Senior Manager - Transition to join our team in Noida , Uttar Pradesh (IN-UP) , India (IN) . Roles and Responsibilities:- • Act as a coach and trusted advisor for the clients in migration journey and sales cycle. • Manage RFP responses and front end client interactions and discussions in sales stage • Bring in external perspective and evolving practices in project management, change management as it impacts migration and risk management • Manage in-bound transition activities on all strategic programs • Initiate and mobilize the project teams across service delivery, operations and enabling functions • Conduct detailed transition planning in accordance with defined service go-live commitments. • Track and resolve issues, initiating corrective actions as appropriate to manage delays. • Establish and manage relationships with customer business and project stakeholders. • Manage expectations across key internal and external stakeholders of the project • Ensure Transition deliverables are prepared in accordance with the aligned methodology, with high level of quality, timeliness and within budget • Identify, evaluate and manage risks through the transition lifecycle to avoid impact to timelines and costs. • Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution • Review and manage changes through the transition lifecycle ( Both at process level and SOW) • Document and share project learning’s for continuous improvements • Travel 50% Educational qualifications: - • Degree in business, finance, or economics • Technical background - Preferable Project Management Professional (PMP) from PMI or equivalent certification ; GB/ BB certification Knowledge, Experience and Education:- Extensive experience (4-5 years) in managing multi-functional Solutions, Transitions & change Management with internal and external stakeholders Experience in working in large / international companies. Excellent communication, people management, stakeholders management and leadership skills Ability to ensure service focus across a complex people intensive and functionally-dispersed organization This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000 professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more. NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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