Avp - Crisis Management

Avp - Crisis Management

Bnp Paribas 2

Avp - Crisis Management

Details of the offer

About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :
The below requirement is forCrisis Management Risk Officer role. The position is based in India Solutions Pvt Ltd. (ISPL), Mumbai and reports to the Lead, Operational Resilience and Crisis Management (CoE) plus functionally to Global Lead Data Breach and Crisis Management.

Job Title:
Crisis Management Risk Officer

27 May 2020
ISPL, Mumbai
Business Line / Function:
Operational Resilience & Crisis Management
Reports to:
CoE Lead, Operational Resilience and Crisis Management
(if applicable)

Number of Direct Reports:
Directorship / Registration:

Position Purpose
The position of Crisis Management Risk Officer is part of the Operational Resilience & Crisis Management team and will be responsible for assisting with the management and execution of the bank's crisis management function within the 2 nd Line of Defence
· The Global Operational Resilience & Crisis Management program within RISK ORC ICT is a critical component in ensuring the group's ability to prevent disruptions to its critical services from occurring, continue to meet its objectives if a disruption or incident does occur and return to normalcy, when disruption or crisis is eliminated. This applies to Cyber, Technology, Supply chains, physical infrastructure and People.
· Operational resilience management includes planning, integrating, testing and governing activities to ensure that the group can identify and mitigate business and system disruption risks that could lead to before they occur
· Prepare for and respond to disruptive events (realized risks) in a manner that demonstrates command and control of incident response and crises, coordination and service continuity. Scenarios could include but not limited to Cyber Security Incidents, Technology/Systems Outage, People or Process Failures.
· Recover and restore mission-critical services and operations following an incident within the agreed risk appetite levels
· The above is achieved through main teams such as Detection (Cyber Fraud), IT Resiliency, Business Continuity Oversight and Crisis Management.
· The position of Crisis Management Risk Officer is part of the Operational Resilience & Crisis Management team and will be responsible for assisting with the management and execution of the bank's crisis management function and in particular focus on exercising and testing of crisis management capabilities world wide
· Assist in setting a group wide Crisis Management framework covering Technology Incidents, Cyber Crises as well as other traditional physical crisis scenarios (including: policy, standards, aide memoires, SOPs, playbooks, escalation protocols etc.)
· Develop, prepare and manage the testing of global crisis management teams in partnerships with regional stakeholders including table top, walkthrough or large scale simulation crisis exercises
· Provide subject matter expertise where required during response to global crisis events and coordinate engagement and response of crisis managers
· Act as a subject matter expert on the use of crisis management tools and resources including rapid notification and impact assessment tools
· Support the oversight, check & challenge and reporting of Data Breach incidents with a focus on high risk events and personal data protection including support of Data Protection Officers
· Regularly and proactively assess global events or potential incidents which may require the engagement of the bank's crisis management program
· Establish and maintain relationships with appropriate partner response teams and business units
· Monitor the regulatory environment to ensure the company adheres to any crisis management legislation.
· Build and establish networks and relations with other key internal stakeholders (i.e. Global Security Operations, HR, Facilities, Legal, and Internal Communications).
· Own, track and report on crisis management metrics, issue and change management actions, and post incident documentation including process improvement initiatives
· Support the development and implementation process for validating effectiveness of the crisis management program.

Risk Management Environment:
· Identification & assessment: Ensure that the identification and assessment of operational risks are effectively done across the organization by correlating input from Audit Findings, Internal Loss Data Collection & Analysis, External Data Collection & Analysis, Risk Control Self Assessments, Business Process Mapping, KPIs & KRIs, Scenario Analysis, and Quantified Measurement & Comparative Analysis.

· Monitoring & Reporting: Implement a process to regularly monitoring operational risk profiles and material exposure to losses and provide appropriate reporting mechanisms to the board, senior management and the business lines. Data capture and operational risk reporting should be continuously enhanced and provide a feedback loop to enhance risk management policies, procedures and practices.
· Control & Mitigation improve the effectiveness of the Internal Controls programme by reviewing the control environment, risk assessment process, control activities, information and communication and monitoring activities. Assess operational risk response strategies. Validate risk transfer options.

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Communication skills - oral & written

Personal Impact / Ability to influence

Attention to detail / rigor


Transversal Skills: (Please select up to 5 skills)

Ability to manage / facilitate a meeting, seminar, committee, training…

Analytical Ability

Ability to understand, explain and support change

Ability to manage a project

Choose an item.

Education Level:
Bachelor Degree or equivalent

Experience Level
At least Overall 10 years

Other/Specific Qualifications(if required)

Skills Required
5-7 years of experience in crisis management exercises or related field, preferably in the areas of Cyber and Technology domains in a financial institution
Proficiency in crisis management best practices and standards
Must be able to interface and coordinate work efficiently and effectively with business partners
Excellent communication and influencing skills, including ability to articulate complex issues and incorporate feedback
Good listening and analytical skills - being able to come to a thoughtful and business focused conclusion quickly;
Demonstrating a calm professional approach, with a good understanding of delivery within time constraints and the need to escalate/inform departmental management as appropriate;
Adapting personal approach to suit situations, individuals, groups and cultures. Is flexible in relation to getting the job done;
Being rigorous and thorough - especially when logging and tracking issues through to conclusion;
Ability to manage their workload as to meet the realistic targets and priorities set in conjunction with management;
Demonstrating a high-level of commitment and self-motivation, combined with enthusiasm and a genuine interest in the role of Risk Assessment in business;
Ability to express views clearly and fluently, both orally and in writing. Considers the audience, avoiding technical jargon wherever necessary and appropriate.
Works iteratively, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework

Skills Preferred
Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements
Is self-aware, anticipates problems, adapts and meets them head on.
Strong stakeholder management, relationship building, influencing, facilitating and presenting skills
Is solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success

Professional qualifications relevant to Crisis Management, Information Security and Business Continuity such as a university degree and/or CISSP, MBCI, CBCP, CISM or CRISC

Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure.


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