Author Central Specialist (De) - Chennai

Author Central Specialist (De) - Chennai
Company:

Amazon


Author Central Specialist (De) - Chennai

Details of the offer

Author Central allows verified authors to create an account where they can claim their titles and add rich content that will appear on a customer-facing Author page.Author pages link to their books' Detail pages, and vice versa.The Author Central Specialist will be the front line interface between Amazon and authors.Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment., 1+ Years of experience in phone and email support-based customer service.B2 certification in German.Excellent written and verbal communication skills in both German and English language required.Ability to process and respond to phone calls and emails received from authors.Work with customer service manager in documenting process flows.Route issues and bugs that need engineering expertise to the development teams.Should be willing to work in night shifts, and over the weekends. Demonstratedexperience of at least 1-5 years in a front line role requiring email, voice or message board type of interactions with customers/external parties.Additional computer skills certifications in web technologies are preferable.Experience in web-enabled software products or services is highly preferred.Should be able to understand a complex problem and respond to authors.Basic familiarity with web technologies and html is highly desirable.Strong analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.College graduates.


Source: Neuvoo_Dinamico_Ppc


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

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