They are owners of the tasks\Projects they manage. Responsible for end to end execution of projects\schedules\Finances. They receive files directly from customer and plans the process flow for the same.
1.Customer Requirement analysis
a.Sending files to functional teams\translators, Tracking files in excel, follow-ups if files are delayed, delivery to PM (on-site manager)
a.Creating Gemini, updating Gemini, raising PA\PO, review Budgets in Gemini, set projects to complete.
b.Invoicing, Forecasting, Month end activities
a.Handling customer\ vendor queries
a.QBR (actively take part in internal\external QBR"s)
b.Owns Gross Margins on the account
c.Owns\attendee in customer calls\escalations
d.Customer Management (communication)