January 6, 2020
Deliver as per
defined KPI’s for the role – Maintain set SLA Quality, TAT standards prescribed
by the Business Unit.
Manage work load/
volumes and delivery expectations as per business requirement
Develop a sound understanding
of Billing Process along with the related upstream and downstream process.
To analyse carrier
documentation and policy details as per guidelines.
To record client
premium, taxes, fees in WTW Accounting System and generate Invoice.
Ensure all statutory and company procedures
are followed while processing Billing to protect clients, colleagues and the
business interests of the company.
Liaise with Client
Managers and Client Support Service Teams for agency bill issues and resolve
Handle Agency Mailbox
as per process and timeliness.
Handle IRD Exceptions to ensure invoices are
sent to Client in timely manner.
clients / portfolios/ stakeholders as per defined business requirements.
Effective verbal and written communication
skills to interact with field office/stakeholders.
Participate and contribute in potential
process improvement areas.
Ensure ongoing, effective relationships with
Required Qualifications, Skills, Knowledge, Experience
Good verbal and written communication skills
Energetic, enthusiastic individuals
Logical thinking skillset is a must
Ability to learn new processes and systems, also should have the ability to adapt to changes
Ability to prioritize and organize tasks, work within stiff timelines
Ability to work independently and as part of a team
Ability to work under pressure and meet tight deadlines
Good understanding of Accounting & Insurance Principles.
Good understanding and knowledge of MS office (Especially MS Excel).