Professional Services Chandigarh, India Description About Edifecs Edifecs is a leading healthcare technology company with the mission to improve healthcare outcomes, reduce costs and accelerate innovation. We empower healthcare organizations to scale the partnerships required by payment, care delivery and access reform initiatives that are redefining the healthcare industry. We are disruptors, scientists, data nerds, doctors and artists. And we believe information technology can revolutionize healthcare. Position Summary Associate Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs solutions purchased by that client. The Implementation Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs products at client sites. This includes installation of products on Edifecs or client hardware; configuration and development of programs, tasks and guidelines, to fully implement an Edifecs solution based upon a clients specific needs. The Implementation Consultant will be the primary Client Services technical resource and will interface with the clients technical resources. Duties can range from delivering product training to new client specific requirements, development and deployment. The role involves client coordination and communication as well as a high technical understanding of Edifecs solutions as well as the transactions that flow through this position. Roles & Responsibilities Coordinate and communicate with the client post-sale to develop an implementation plan for implementing and configuring a purchased Edifecs solution based upon a clients individual needs. Collaborate with the Edifecs Implementation Architect / Technical Project Manager to formulate the architecture, implementation strategy/schedule and operational plan. Install, upgrade and configure Edifecs products at client site. Integrate Edifecs products with other software assets/processes at customer site. Coordinate with other Client Services, Product and Development team members to meet development and configuration milestones, being able to develop guidelines, programs, tasks, reports, etc. to meet the clients requirements. Provide post- implementation support during the transition from implementation to maintenance. Provide software and client specific training, and develop training documentation based on present standards and client needs. Mentor and train internal teams upon Edifecs products and customer custom components Work with customer as a SME upon purchased Edifecs products and solutions Skills needed Strong written and verbal presentation skills required. Must be comfortable interacting with clients technical teams. Must be able to manage or participate in the testing and release cycle tasks for deployment of Edifecs products and services at client sites. Must be able to create detailed user and operational documentation to support the deployment of products and services at client sites. Must be comfortable delivering technical training at customer sites as part of the customer's software release and deployment cycle. Excellent communications, presentation and interpersonal skills.
