Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics and Luxury.
At CLiQ, we encourage experiments and creativity in Technology. We develop and use technology to enhance day-to-day life and have a positive impact on customers.
Tata CLiQ has a unique omni-channel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. It is also India's definitive destination for exclusive Fashion and Electronics brands.
Here’s what we believe in:
We obsess over customer delight
We are out there to find an alternate way of doing e-commerce
We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes
Our goals will be ambitious, demand significant stretch
We believe in Uncomfortable Transparency
We will always be respectful, empathetic and caring about the well-being of our teams
KEY RESPONSIBILITIES
·Play a strategic role in creating a training framework and content design standards
·Help identify content requirements for all of our processes / queues
·Look for and establish innovative ways to create and update modern interactive content
·Design and create Training content that spans a variety of methods including traditional e-Learning and instructor-led courses, bite-sized content, webinar recordings, videos
·Hands on experience on software to create / develop e-learning & digital training content
·Engage other teams such as Category, Marketing, Development and Product to identify, leverage and curate their content to include in our training courses and learning journeys
·Update existing training content to keep pace with new Process/SOPs releases
·Troubleshoot and fix any issues reported for training content
·Help deploy training content on digital portals – internal and external – and other tools used for eLearning and instructor led training delivery
·Conduct TTT of Vendor Training Partners on content that they leverage for training delivery
·Contribute to developing templates, scripts, accelerators, learning models and best practices
·Collaborate with leadership team to develop and execute short, and long-term training and learning objectives that develop skills, enhance productivity and quality of work
·Use performance reviews and skills gap analyses to identify training needs per department, team and individual
DESIRED CANDIDATE PROFILE
·Strong interpersonal skills with the ability to communicate and work with people across multiple levels and functions
·A continuous improvement and best practice attitude
·Organized, meticulous attention to detail
·Committed to a high standard of excellence which includes working professionally and ethically
·Demonstrates self-drive and initiative
·Good judgment and sound problem-solving abilities
Ability to work within challenging environment with tight delivery timelines
EDUCATIONAL BACKGROUND
·Graduate
EXPERIENCE
Overall 5 years of experience with 3 years of relevant experience as Training AM / Lead in Process/Soft skill training content/module development.
The opportunities we us have are perfect for highly motivated and talented candidates.
We are looking for candidates who have strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.
So QUiQ - PiQ – CliQ before the opportunity is missed