Assistant Manager

Assistant Manager


Assistant Manager

Details of the offer

Assistant Manager(Job Number: 264962) Description - Strong ServiceNow Technical Analysis experience, with the ability to partner technical developers and Operations team to improve the client experience.

- Ability to analyse, troubleshoot and resolve complex software application related problems.

- Understanding of ITIL process, Service Management, IaaS, PaaS and SaaS platforms.

- Strong requirements gathering knowledge gained through heavily client focused roles.

- Worked around Agile development environments, including Agile/Scrum team meetings

- Understanding of Software development lifecycle

- Core experience on the following are MUST:

- HTML/XML, Java scripts, MySQL database, Service-now Glide objects and scripts.

- ServiceNow Supported Integration interfaces:

- Data Import/export sets, Web-services (REST API and SOAP)

- Email, JDBC/ODBC, JSON, SSO – SAML2.0,

- Update sets, Script Includes, Business rules, ACLSecurity scripts, Client scripts

- UI pages, UI Macros, UI Scripts, UI Policies, UI Actions,

- Service portals, Pages,Widgets, Chat support and Virtual Agent.

- Database, Tables and Structure, DB Views and their implementation in ServiceNow

- Ability to communicate effectively, both orally and inwriting and to translate technical terminology into terms understandable to non-technical employees.

- Exceptional customer service skills

- Key accountabilities and decision ownership

[max 5]:

· General support, administration and maintenance of ServiceNow platform and associated applications. Configure and maintain SLA, catalog items and their associated workflows

· Understand how ServiceNow can enable the end users and Service Desk Agents to become more efficient and configure the platform to achieve measurable business benefits.

· Working closely with IT and business teams toconfigure and improve core platform capabilities in accordance with ITIL best practices.

· Monitor health, usage and overall compliance of ServiceNow and its applications.

· Coordinate application and platform upgrades and assist in building and maintaining internal technical documentation, manuals, policies, and processes



any graduate


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