The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided.
Responsibilities:
The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
Partners with appropriate development and production support areas.
Participates in validation and testing activities.
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
Exchanges ideas and information in a concise and logical manner.
Performs other duties and functions as assigned
Ability to learn and adapt to new tools/technologies for application Support
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Minimum 3 years of experience in application support procedures, concepts and of other technical areas.
Participation in some process improvements.
Be able to work under pressure
Analytical and troubleshooting skills.
Knowledge in banking applications and server infrastructure
Good interpersonal and communication skills, great teammate
Strong working knowledge of Unix shell scripting, Autosys job scheduling, ITRS Monitoring, ITIL Framework
Good to have knowledge of java and PL/SQL
Education:
Bachelor's/Universitydegree or equivalent experience
Knowledge/Experience:
Essential
Strong working knowledge in banking application support and understanding of its server infrastructure
ITIL Framework
Desirable
Batch/Process improvements.
Experience in release activities.
Skills: (Technical skills)
Essential
Unix Shell Scripting
Autosys Job Scheduling
Spring Batch jobs
ITRS Geneos Monitoring
Desirable
PL/SQL
Open shift ECS
Exposure to Service Now for tickets
Competencies (Soft skills )
Strong communications skills
Candidate should be responsible for reporting to both business and technology senior management
Need to work with stakeholders and keep them updated on developments, estimation, delivery and issues.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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