Application Support

Application Support


Application Support

Details of the offer

Provide L two and L Three support for applications with QAD MFGPRO Progress Four GL OpenEdge programming language and Webspeed development Summary of Position The system analyst will be responsible for Level two and Level three development Support for the QAD MFGPRO Progress Four GL OpeEdge Programming and Web Speed development Key Roles and Responsibilities This position within the managed service delivery organization has the following key responsibilities Delivery of support services incident resolution service request fulfilment problem and change management enhancement delivery etc against Service Level Agreements SLAs and or Key Performance Indicators KPIs Delivery of enhancements in subject area including interaction with client end users requirement gathering Functional Specification FDD documentation development Unit Testing or Functional testing and supporting User Acceptance Testing UAT Need to understand QAD functions in scope of support which is having complex architecture Need to interact with multiple teams Need to work in multiple shift timings including Night Shift Need to provide on call support during week ends Willing to learn another similar ERP applications which has used by Client Required Skills Functional Strong QAD Techno functional experience with specific knowledge of QAD eB two point one SP Five onwards Need to have very good Knowledge of QAD functional screens for each Module within QAD Need to understand QAD functions in scope of support which is having complex architecture Technical the following technical experience is desired Three plus years of hands on experience on QAD MFGPRO Application Good knowledge of Progress Four GL OpenEdge programming language Candidate should have good knowledge of Webspeed skill Candidate having knowledge of RF Label development E Commerce Progress DBA Unix scripts Sales force and OpenText StreamServe application used for customer communication will be added advantage Managed Service Process Experience Must be familiar with ITSM or Service Desk ticketing systems preferably Service Now Must understand ITIL concepts for Production Support Must understands Level two and three support requirements Must understand Incident Management Service Request Problem Management Change Management processes Must understand how to work in a managed service environment driven by SLAs Proven ability to work successfully in a right shore model Excellent verbal and written communication skills Required Experience Overall Three plus years of hands on experience with QAD MFGPRO Application Experience of Progress Four GL programming language Self starter can work independently Demonstrated initiative good judgment and ability to achieve results Strong verbal and written communications skills English with an ability to express complex technical concepts in business terms Strong analytical problem solving and conceptual skills Attention to detail Ability to work well on cross functional project teams and foster team commitment to tasks Ability to influence key individuals inside and outside of own group Ability to follow corporate standards with respect to tools and processes Ability to adapt and rapidly apply changing technology to business needs Ability to handle multiple assignments Effective decision making

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