Application Engineer - Chennai

Application Engineer - Chennai



Tamil Nadu



Application Engineer - Chennai

Details of the offer

As a support engineer your work will involve: Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operationsSupport engineering and troubleshooting on issues related to the digital platform services and content for various productsInterface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreementsProduction builds, tools, and configuration management for software product releases and successful deployments.This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.Read and understand complex application code and make code fixes to resolve support issuesSoftware deployment support in staging and production environments.Develop tools to aid operations and maintenance.System and support status reporting.Ownership of one or more digital products or components.Customer notification and workflow co-ordination and follow-up to maintain service level agreements.Work with Seattle engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set., BASIC QUALIFICATIONS: Bachelor's Degree in Computer Science or a related field.5+ years overall development/technical support experience.Proven track record in working on enterprise level large scale n-tier applicationsDevelopment experience in Java or open source based technologies.Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies.Detailed knowledge of the UNIX/Linux operating system and toolsProven ability to troubleshoot and identify the root cause of issues in complex enterprise level applications.Demonstrated skill and passion for problem solving and operational excellence.PREFERRED QUALIFICATIONS: Required Soft SkillsBig picture: solve problems at their root, stepping back to understand the broader contextProactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done.Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.Handling stress: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.Quality: You demonstrate appropriate quality and thoroughness.Integrity: You act with personal integrity at all times.Professional: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.

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  • IT - Information Technology / Programmer


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