American Express - Senior Data Architect - R/Saas/Java/Matlab (1-2 Yrs) Gurgaon/Gurugram (Systems/Product Software)

American Express - Senior Data Architect - R/Saas/Java/Matlab (1-2 Yrs) Gurgaon/Gurugram (Systems/Product Software)
Company:

American Express


Place:

Assam


American Express - Senior Data Architect - R/Saas/Java/Matlab (1-2 Yrs) Gurgaon/Gurugram (Systems/Product Software)

Details of the offer

Job Description : Why American Express? : - There's a difference between having a job and making a difference. - American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. - We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. - We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. - And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision. - Because we believe that the best way to back our customers is to back our people. - The powerful backing of American Express. Don't make a difference without it. Don't live life without it. Function Description : - With more than 3 million surveys received from customers every year across the consumer, commercial and merchant space, the Customer Listening team within the GSN Global Services Group is responsible for managing the end to end Voice of the Customer process. - This process includes design and programming of the customer experience surveys which consist of 40 studies translated in over 10 languages and delivered in more than 20 countries. Purpose of the Role : - The CX Survey Scientist will support the transformation and innovation of the survey experience our customers follow when they receive our GSN CX surveys. - Among the responsibilities of the role include : design, program and test new survey methodologies, questions and channels; modify existing surveys and build/maintain existing dashboards in the Qualtrics platform. - This person will work closely with product and process owners, subject matter experts from Qualtrics. Responsibilities : - Implement best practices in market research and survey design across a variety of use cases and industry verticals - Prepare dashboards and analyses that enables users to gather insights and self-service - Monitor health of the process to ensure survey and dashboard platforms are fully functional; report and take actions when risks or issues arise - Integration and launch of new projects which involve survey design, programming, testing and implementation as well as the relevant dashboards and reports of survey responses and survey process. - Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Qualifications : Critical Factors to Success : - Familiarity with survey scripting and data reporting platforms, proven experience building surveys and dashboards using Qualtrics is a big plus - Experience with Tableau, APIs and Salesforce integration is a big plus - Comfortable in a fast-paced, unstructured, and highly competitive environment - Detail-orientation with an ability to prioritize and meet deadlines Past Experience : - 1-2 years of experience in the SaaS (Service as a software) industry is preferred - Coding experience (Java, CSS, HTML, Matlab, R, Python, VB, etc.) - Market Research experience and experience will be a big plus. - Excellent problem-solving skills. - Superb communication and presentation skills Academic Background : degree, master's preferred Functional Skills/Capabilities : Experience with customer research and survey methodologies Technical Skills/Capabilities : - Coding experience (Matlab, R, Python, VB, Java, CSS, HTML, etc.) - 1-2 years of experience in the SaaS (Service as a software) industry is preferred Knowledge of Platforms : - Familiarity with survey scripting and data reporting platforms, proven experience building surveys and dashboards using Qualtrics is a big plus Behavioural Skills/Capabilities : Enterprise Leadership Behaviors : - Set The Agenda : Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective - Bring Others With You : Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential - Do It The Right Way : Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage - The position requires the candidate to be working from the American Express Gurgaon center and will need to be physically present at the office. - Candidate should also be willing to be flexible with afternoon/evening shifts. The Apply Button will redirect you to website. Please apply there as (ref:hirist.com)


Source: Adzuna_Ppc


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements

Related offers

Payroll analyst iii

Position: Payroll Analyst III Job Description: Principal Accountabilities ? Oversee the payroll process by maintaining the payroll audit database. Through...


From Arrow Electronics, Inc. - Karnataka

Published 22 days ago

Product manager - ahmedabad

Our client a fast growing Content Marketing Agency and part of one of Europe's largest independent news service company is looking for a Product Manager to join...


From Comotion - Gujarat

Published 22 days ago

Service engineer-automation

WE ARE HUMIDIFICATION PLANT SUPPLIERS WITH AUTOMATION. WE ARE ON LOOK OUT FOR CANDIDATES WITH UG/DIPLOMA ELECTRICAL & ELECTRONICS ENGINEERING QUALIFICATION...


From Batliboi Ltd - Assam

Published 22 days ago

Apparel merchandiser jobs in ludhiana

Position: Apparel Merchandiser Location: Ludhiana Experience: fresher’s can also apply. Candidate should have 1-3 years’ experience in hosiery industry...


From Bhatia Consultancy Services - Punjab

Published 22 days ago