DescriptionAbout this role
Aladdin Client Services role is part of the Aladdin Product Services within BlackRock Solutions’ Aladdin Business unit. BlackRock Solutions’ mission is to provide BlackRock with the best risk analytics and investment management platform, as well as to use this platform to offer a variety of tools and services to other large institutional investors. The Aladdin Client Services provides front line client services and training for Aladdin, BlackRock’s proprietary Investment and Trading management system.
Every day, the Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated analytical problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all studied different thingscome from varied educational backgrounds, bring unique skills and experiences to the table, but we all share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy.
Our team is known for
Being product subject matter experts with a reputation for getting the job done. We…
Deliver exceptional customer service to users, every time
Solve difficult problems by providing innovative solutions
Collaborate with others because we know we can do more together
Figure out what needs to get done and then do it
Learn every day, question everything, and embrace change
Foster a fun, innovative team atmosphere
As an analyst you will
Answer questions and help our clients run their businesses on Aladdin: You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills. Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin.
Use technology to solve problems: Use technical skills (like SQL, UNIX, Python) to ensure the accuracy of large analytical data sets, automate processes with scripts and efficiently query information from a vast database.
Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product: We believe that the best customer service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than dealing only with issues that are brought to our attention.
Work on a global team, with a local presence: Our support model follows the sun –if a market is open somewhere in the world, so are we! You will get to work with teams across the world, while still engaging with a vibrant local team.
Develop expertise in Aladdin Risk models, modeling of different asset class analytics
Answer client’s investment related questions, e.g. VaR, Tracking Error, Risk models, Understand client’s nuances
Deploy markets knowledge in conjunction with fluency in risk analytics and the Aladdin platform across asset classes
Build strong working relationships within BlackRock’s with portfolio and risk managers, financial modelling group and different analytics teams, communicating while communicating and explaining new Aladdin capabilities to internal and external client base
Work as global team and connect with global counter parts to help drive local initiatives
Help train and manage junior analyst within team
Work with high levels of accuracy and follow compliance guidelines
Constantly evaluate systems, processes and procedures for inefficiencies, and make recommendations for improvement
3+ years’ experience in financial industry
Excellent organizational skills; extremely detail oriented
Excellent problem-solving, critical-thinking skills and an ability to identify problems, design and articulate solutions and implement changes
Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spreads, Beta and VaR
Demonstrated technical ability to use SQL, UNIX and/or programming languages like Python
Able to develop good working relationships with stakeholders
Demonstrated success in a high-paced environment
Degree in Finance, Engineering or Technology would be preferred
Excellent oral and written communication skills in Japanese and English; very client service focused
Strong analytical skills, attention to detail, a strong work ethic
Must be detail orientated, possess initiative and work well under pressure
Technical skills (SQL, UNIX, Python and PERL) are preferred but not necessary
Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an aptitude for learning these aspects of the job
Positive attitude and a team player
Be able to work and deliver under minimal supervision/independently
Prior experience in an investment management firm is a plus
Additional foreign language skills is a plus
BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.As of December 31, 2019, the firm managed approximately $7.43 trillion in assets on behalfof investors worldwide.
For additional information on BlackRock, please visit www.blackrock.com/corporate| Twitter:@blackrock |
Blog: www.blackrockblog.com| LinkedIn:www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.